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How poweball Handles Your Personal Information

Your account data belongs to you. This policy covers what poweball collects when you open an account, fund it via PayPal, Venmo, or Play+, and use our platform — and exactly what you can ask us to do with it.

Account data transparencyPayment method privacy — PayPal, Venmo, Play+State-law dependent accessYour right to request data changesCookie and tracking disclosure
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poweball How poweball Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data protection at poweball runs alongside the payment flow — the same session that processes your PayPal deposit or your Play+ top-up is encrypted end to end. We apply access controls so only the team members who need your data to do their job can see it. Here is what that looks like in practice across four areas.

Account Security

Passwords are hashed and never stored in plain text. We use two-step verification on account logins and flag unusual session activity — like a new device or a different IP — for review before access is granted.

Payment Data Handling

When you pay through PayPal or Venmo, the transaction flows through their own encrypted infrastructure. We store a reference ID, not your card or bank details. Play+ prepaid card numbers are tokenized at the point of entry.

Cookie and Tracking Policy

We use session cookies to keep you logged in and performance cookies to measure page load times. We do not run behavioral ad networks on your account data. You can clear or block cookies through your browser; some site features may behave differently if you do.

Data Retention and Deletion

Account records are kept for the period required by the state regulations covering your account. When you close your account and request deletion, we remove marketing data promptly and archive transaction records only as long as the law requires.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

Questions about your data or this policy go directly to our support team. You can ask us to access your records, correct inaccurate information, or close your account and request deletion — whichever applies to your situation. Our team handles privacy requests the same way we handle account help: directly and without passing you through a phone tree.

Live Chat Start a live chat session from your account dashboard. Available during posted support hours — the fastest path for most privacy and data questions.
Email Support Send privacy requests to our support email address found in your account settings. We respond to data-access and deletion requests within the timeframe your state requires.
Account Settings Some data changes — like updating your email address or adjusting cookie preferences — can be handled directly inside your account settings without contacting support.

Common Questions About Your Data and This Policy

If something in this policy is unclear or you want to know exactly what we hold on your account, these answers cover the questions we hear most often. For anything not listed here, reach us through live chat or email.

We collect your name, email, phone number, date of birth, and the identity documents needed to verify your account. Payment method details — such as your PayPal email or Play+ card number — are collected at the point of deposit.

We share data only with payment processors like PayPal and Venmo, identity verification services, and regulators where state law requires it. We do not sell your information to advertisers or data brokers.

Contact our support team via live chat or the email address in your account settings. We will confirm your identity and provide a copy of your account data within the timeframe your state requires.

Yes. Submit a deletion request through live chat or email. We remove marketing data right away. Transaction and identity records are archived only as long as applicable state regulations require us to keep them.

Session cookies keep you logged in across pages. Performance cookies help us measure load times and fix errors. We do not use behavioral tracking cookies tied to ad networks. Adjust cookie settings through your browser at any time.

No. PayPal and Venmo transactions are processed through their own encrypted systems. We record a transaction reference ID for your account history — not your linked bank account, card number, or wallet credentials.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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